Refunds & Returns

Refunds

Unfortunately, we do not offer exchange or refund for change of mind.This includes any PRE ORDER items.
For incorrect sizing ordered you can return the items at your expense for a store credit or exchange within the 14 days of delivery date. 

Please contact me via email at sales@louthelabel.com.au if you wish to return an item or have any questions and we will resolve the issue within 24-48 hours and provide you with the next steps of return. 

Postage costs are the customers responsibility and any exchange products will not be posted until postage costs are paid in full.

If your item has a fault and is by no fault of your own, please email us within 14 days of receiving your item at sales@louthelabel.com.au  to advise us and obtain a return address.

All of our items are inspected thoroughly prior to leaving us, but if the unfortunate event occurs, we will happily exchange or, at our discretion, we may offer refund if a replacement is unavailable. 

Sale Items

No Sale item can be returned for a store credit or exchange, unless the item is faulty. Our 14 day return policy is applicable to sale items.

This includes items where a discount code has been used.

 

Pre Orders

PRE ORDERS are not eligible for a return, unless an item contains a fault by no fault of your own. A return is also not permitted if 14 days has passed since you received your parcel.

Please take note of this if you are wanting to PRE ORDER an item, as once a PRE ORDER has been ordered for you, they are specifically ordered as per your paid order.

For unavailable PRE ORDERS, we may offer a refund, credit or exchange for the unavailable item at our discretion.

For any cancellation of a PRE ORDERS where a refund may be offered, a cancellation fee of $12.00 will apply. This covers website fee's and Merchant fee's.